I was sent to McDs this evening. My wife decided that a double cheeseburger was just what she needed. So I walk in, and about 2 steps in the door was a nice, younger guy, who asked if I wanted help with the Kiosk. It seems, (and I know that many of you know this, I do too but it STILL makes me nuts), that you can't place your order with a human anymore. The ordering and paying process was painless enough, (some products are Buy One get a Second for a Dollar), but it got me to thinking. (I was able tom leave before the smoke detector went off).
They eliminated one Employee Position by doing away with the Cashier, but still have to have someone to help with the Kiosk. How does that help their Bottom Line?
The guy there thought it was stupid too.