I was told the same thing on a rifle I wanted to buy from the gun room. I asked for the manager and quizzed him on how I could check the rifle out (an antique model 1894 .30wcf) if I could not look at the bore and check the action for function.. The manager told the sales guy to remove the trigger lock. I told him I needed to go to my truck to retrieve a bore light and would be right back.. The manager told me to hang on and he fired up his camera with a probe to check the bore. Long story short, I thanked him very much ad bought the rifle.