From RV Travel newsletter.
Dealer says, “That’s the way the RV industry is these days”
George M. writes about his friends’ trials with a 2023 Thor. He said, “Friends purchased a new 2023 Thor Tiburon Mercedes Class C in early Feb. from Roy Robinson RV in Marysville, WA. Took delivery in late Feb. as there were a number of delays ‘getting it ready.’ There were immediately a number of problems. The fold-down dinette was broken, the lights didn’t work and neither did the hot water. Within the first week, he took it back to the dealer (which, by the way, was two hours and a ferry ride away). Got told they have to order parts. Nine weeks later the new mechanism for the dinette came in, wrong part, and so was whatever was needed for the hot water,
lights, etc. They jury-rigged the dinette so they could use it
“They came with us on a three-day break in trip. The hot water didn’t work, the dinette was a pain, and now 12-volt didn’t work unless the engine was running??? And a few other issues. Got back from the trip and returned to the dealer at the end of May. The rig is still there awaiting parts and service. In the meantime, the dealer was purchased by Camping World (ouch)… So out of a bit over four months of ownership, they have been able to use their RV for three days.
“In the meantime, they’ve had to stay numerous nights in motels to fulfill obligations that they were going to use RV for (graduations, baby shower, etc.). The dealer’s response to all of this was, ‘That’s the way the RV industry is these days.’
“Now for the piece de resistance. They asked that when they ‘finally’ picked it up for the ‘last time’, if they could they get another ‘walk through’, since it had been so long since the original, and they hadn’t been able to use many of the features. The dealer’s response … ‘WE’LL HAVE TO CHARGE YOU FOR THAT, BUT MAYBE WE CAN GET YOU A LITTLE BIT OF A DISCOUNT!!!!!'”
Note from RVtravel.com: If hiring a mob