Sgt. Hochbauer, SASS #64409 Posted October 28, 2011 Share Posted October 28, 2011 I have a Rugged Gear 4 gun cart.There was a problem with one of the wheels and when I called the company for assistance they just apologized for the inconvenience and I got a new wheel in the mail within a few days.Nice folks to deal with! Sgt H Link to comment Share on other sites More sharing options...
The Original Lumpy Gritz Posted October 28, 2011 Share Posted October 28, 2011 Their after sales service to me has been GREAT Cheers, LG Link to comment Share on other sites More sharing options...
Old Top #60797 Posted October 29, 2011 Share Posted October 29, 2011 +1 with that for me all of my dealings with them have been great. You get a real live person, they listen and try to get you what you want. Old Top Link to comment Share on other sites More sharing options...
Morgan James Posted October 31, 2011 Share Posted October 31, 2011 I also had a wheel problem, but it was my own fault, so I asked how much for them to replace it. Owner said he would ship me a new one right away, no charge. I repeated that it was my own fault... I broke it... what does it cost. He repeated that he'd send a new one at no cost. All together my family has bought 4 carts from Rugged Gear, and placed several orders for accessories. This was not the only time I went back to Ronelle and the owner about service... each time the fix went out in the mail right away, and each time at no cost. These folks are just great in my book. We will continue to give them our business. See you on the trail. Morgan James PS--I've made three mods to my 4-gun cart... added a way to securely affix an umbrella (has to be the vented kind to avert it catching wind and blowing the cart over--better yet, don't deploy the umbrella in gusting conditions), added a way to secure a 36" squib rod right next to the umbrella, and connected the brakes so that you can engage both with one tap of you foot, and unengage them by lifting once with your toe. Link to comment Share on other sites More sharing options...
The Original Lumpy Gritz Posted October 31, 2011 Share Posted October 31, 2011 Hey MJ, could you post a picture of that brake mod? Like the idea of that Cheers, LG Link to comment Share on other sites More sharing options...
Kananaskis Kid, SASS #62402 Posted October 31, 2011 Share Posted October 31, 2011 Count me as another satisfied customer - replaced a broken spring assembly quickly at no charge. Would highly recommend Rugged Gear. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.