Thanks. Lately I have found another 'reputable" company that is not as customer conscience as they used to be. My dealings left me with the impression that $ are more important than happy customers. Also, the CS seemed to be undermanned and largely ignored by the 'corporate leaders.
Dutch
I have two S&W 625s, and I found your post interesting. I have several other S&Ws and have always found their customer service to be top notch. What happened? You can answer via PM if that makes you more comfortable.
Dutch Cassidy SASS5252