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Bought a jacket from these folks. Had a factory defect. Emailed them and they said they would send it back to the manufacturer. But they also said they would have the replacement sent to them, instead of directly to me so they could check it and make sure it was defect free. It would have been easy for them to step back and let it go from factory to me. Taking that extra step for a customer was very much appreciated. Thank you Melissa at Wild West Mercantile for great customer service!