Not Cowboy, but it's The Cowboy Way!

[Linn Keller, SASS 27332, BOLD 103]

I messed up.

The fault is mine entirely.

I could not peacefully unscrew the battery cap from the micro Red Dot on the aft of my Glock's slide, so I grabbed it with Channel Lock pliers, which brought it off -- and apparently distorted it -- it's fallen off twice now, the second time to parts unknown.

I called Leupold and said "I'd like to buy a replacement."

It's on its way, no charge.

I made it plain this was no fault of Leupold -- the other micro red dot is fine as frog hair -- they said no problem, it's yours, have a nice day.

Red dots are not Cowboy, but Leupold's customer service is most definitely in line with The Cowboy Way!

(Pardon me. Now that the replacement is ordered, I have need to find a spatula so I can scrape the egg off my face!)

[Shotgun-Gibbs]

We've all been there, done that. We're human. We mess up. Glad it's working out for you!

[Pat Riot]

That’s good to know, Linn. Thank you. 
 

RCBS sent me a spring and plunger for my Automatic Primer that I lost in my gun room. Totally my fault. I was fiddling with the primer plunger unit and “sproing” the plunger and spring took off. 
RCBS sent it free of charge. 
 

Regarding scopes; Monstrum sent me a replacement objective scope cover because I was unhappy with the one that came with the scope. It wasn’t snappy enough when you unlatched it and it did not fit the scope properly. 
I have also had a scope replaced under warranty and they sent the replacement to me right away on my word that I had a problem with the scope. I didn’t have to ship the problem scope to them then wait for it to be tested and then wait for a replacement to ship. I like Monstrum. Good company to deal with. 

Viridian, on the other hand is not. 
 

 

Edited March 24 by Pat Riot
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[Dapper Dave]

RCSB customer service is second to none - they bend over backwards BIG time for customers. 

[Eyesa Horg]

I've only dealt with Dillon and RCBS. Both go beyond to make a customer happy even if the customer is not upset or is at fault.

I procured an older RCBS press off the wire here. Wrote to RCBS to inquire about a new primer catch cup as none for my model was listed on the web site. Received an email the next day informing me that it was on it's way under warranty.

Also Ranger Point Precision, they replaced an item they don't even make anymore just on an email inquiry. I wasn't asking them to cover the part, just if there was any way I could find one. So far I've had real good interactions with folks that provide to our great sport. 😊

[Sedalia Dave]

4 hours ago, Dapper Dave said:

RCSB customer service is second to none - they bend over backwards BIG time for customers. 

 

This has been my experience as well.

[DeaconKC]

I bought a Leupold scope at a garage sale that was missing a turret cap. I called them, they asked me the SN, I gave it to them and they had me send the scope in to check it! They were great, and I love selling their scopes now. 

Hi-Point has great customer service too. We don't carry Kimber or Konus at our store anymore because their customer service is horrible, truly disgusting.

Edited March 25 by DeaconKC

[Dapper Dave]

Back when I was in the industry, EAA was known for the worst customer service, second only to Taurus. But that was 24 years ago. 

[watab kid]

heard a couple of these stories in the last couple days , vortex on another site , SIG optics on a phone call , the service is there , and they are treating customers the way a US company should , they will get a lot of sales from these stories getting out , ive not had an issue yet but i feel confident ill be taken care of , i do buy good stuff 

[DeaconKC]

10 hours ago, Dapper Dave said:

Back when I was in the industry, EAA was known for the worst customer service, second only to Taurus. But that was 24 years ago. 

Taurus is now pretty good. They have some hoops to jump through, but then they tale care of stuff.