Ruger's polilcy on guns returned for service

[Cheyenne Ranger, 48747L]

Thank you for contacting Ruger Customer Service.
Your Customer Service Issue # is 10568962

Good Morning,

Thank you for your inquiry. Our repair statement is that we will put your firearm back to factory standard. If there are any aftermarket parts on the firearm, they will be taken off and put in the box for return.

 

Thank you for trusting Ruger !!!

Ruger Customer Service

[Chantry]

Based on what I have heard, it's been that way for years.  Also if you have a pre-transfer bar Ruger, Ruger will add the transfer bar.  There is NO option to opt out of that.

[Rye Miles #13621]

1 hour ago, Chantry said:

Based on what I have heard, it's been that way for years.  Also if you have a pre-transfer bar Ruger, Ruger will add the transfer bar.  There is NO option to opt out of that.

Yep, they’ve been doing this for years! 

[La Sombra]

Along with almost every other gun company. (Lawyers and Liability)

 

La Sombra

[Windy City Kid]

What I found is they will 100% put the OEM hammer spring in, but they didn't seem to care about the trigger spring. Odd. I always swapped out the hammer spring if I had to send it back. 

[The Original Lumpy Gritz]

4 hours ago, Cheyenne Ranger, 48747L said:

Thank you for contacting Ruger Customer Service.
Your Customer Service Issue # is 10568962

Good Morning,

Thank you for your inquiry. Our repair statement is that we will put your firearm back to factory standard. If there are any aftermarket parts on the firearm, they will be taken off and put in the box for return.

 

Thank you for trusting Ruger !!!

Ruger Customer Service

Been that way for decades 

[July Smith]

After heavily modifying any gun for SASS why would one opt to send it back to the original manufacturer?  Why not the the gunsmith that did the work or another reputable SASS smith that understands the sport and modifications typically preformed?

 

I seem to recall either here (or maybe another forum) a cowboy sent a heavily modified Stoeger coach gun back to Stoeger and they sent the gun back refusing to touch it and had stated the gun was unsafe to fire.  At least Ruger will do a return to factory settings on the guns they receive.   

[Sedalia Dave]

37 minutes ago, July Smith said:

After heavily modifying any gun for SASS why would one opt to send it back to the original manufacturer?  Why not the the gunsmith that did the work or another reputable SASS smith that understands the sport and modifications typically preformed?

 

I seem to recall either here (or maybe another forum) a cowboy sent a heavily modified Stoeger coach gun back to Stoeger and they sent the gun back refusing to touch it and had stated the gun was unsafe to fire.  At least Ruger will do a return to factory settings on the guns they receive.   

 

The Stoeger you are referring to had the chambers funneled. No manufacturer is going to even attempt to repair a SG that has had that done

[Barry Sloe]

1 hour ago, July Smith said:

After heavily modifying any gun for SASS why would one opt to send it back to the original manufacturer?  Why not the the gunsmith that did the work 

I had some work done to a pair of OMVs by a very reputable cowboy gunsmith. They would not function. I sent them back to him - twice. 

Finally, I decided to send them back to Ruger to get them back to a specific standard (I had to enclose a letter with each describing what had been done to them). If I remember correctly my only cost was shipping. 

There's my reasoning and I'm sticking to it. 

 

BS

 

[H. K. Uriah, SASS #74619]

I can understand returning a gun to factory original specs for various reason.

But I don't understand why they will change a gun from factory specs to add something to it it did not originally have.    Seems to me to be unneeded tampering.

[Kid Rich]

Same reason they did it originally.

kR

[Frontier Lone Rider]

Ruger customer service is not always the easiest folks to deal with.  they have a script and don't want to vary.  The folks on the line do not necessarily know much about guns or revolvers.

 

When Ruger made their OM Vaquero in 44-40, which they no longer manufacture, they bored the Cylinder Throats at a historical .4250 diameter.  That is way too small for today's commercial .44 ammunition which is closer to .4290-.4295. The smaller Cylinder Throats cause higher pressures when the .44 bullet is trying to go through causing high primers which drag on the blast shield sometimes completely stopping the rotation.  I have requested that they ream these Cylinder Throats to .4295-.4300 as the high primers create an unsafe dangerous issue when firing in competition.  They want me to send in the entire revolver so they can fire it deeming whether it is safe to shoot.  I am uncomfortable sending them my revolver and having a stranger fire it.  What do they do if they determine that the revolver is unsafe to fire?

 

I would ream them myself, but my Reamer Pilots only go down to .4270 and I can't get them started in the Cylinder.  I have looked for the smaller pilots for my reamer, but have been unsuccessful.

 

I sent them two cylinders in 2024, one SEP 2025, and one JAN 2026 all to be reamed and never had to send in the complete revolver.  They said they have changed their policy.  I said since just last month?

 

The saga continues.

[watab kid]

at least they return the parts you bought 

[Rooster Ron Wayne]

On 2/21/2026 at 1:00 PM, Frontier Lone Rider said:

Ruger customer service is not always the easiest folks to deal with.  they have a script and don't want to vary.  The folks on the line do not necessarily know much about guns or revolvers.

 

When Ruger made their OM Vaquero in 44-40, which they no longer manufacture, they bored the Cylinder Throats at a historical .4250 diameter.  That is way too small for today's commercial .44 ammunition which is closer to .4290-.4295. The smaller Cylinder Throats cause higher pressures when the .44 bullet is trying to go through causing high primers which drag on the blast shield sometimes completely stopping the rotation.  I have requested that they ream these Cylinder Throats to .4295-.4300 as the high primers create an unsafe dangerous issue when firing in competition.  They want me to send in the entire revolver so they can fire it deeming whether it is safe to shoot.  I am uncomfortable sending them my revolver and having a stranger fire it.  What do they do if they determine that the revolver is unsafe to fire?

 

I would ream them myself, but my Reamer Pilots only go down to .4270 and I can't get them started in the Cylinder.  I have looked for the smaller pilots for my reamer, but have been unsuccessful.

 

I sent them two cylinders in 2024, one SEP 2025, and one JAN 2026 all to be reamed and never had to send in the complete revolver.  They said they have changed their policy.  I said since just last month?

 

The saga continues.

I recommend you get in touch with Boggus Deal #64218  

He more then likely can fix your issues .

Rooster 

[Frontier Lone Rider]

3 hours ago, Rooster Ron Wayne said:

I recommend you get in touch with Boggus Deal #64218  

He more then likely can fix your issues .

Rooster 

Any machinist can fix this issue, if I can get Ruger to correct their bore to above .4270, I can fix them myself.  I am just trying to get Ruger to correct their Cylinder Throat Size to a more modern workable size, anything above my smallest reamer pilot.

[Vail Vigilante]

Question....Do they charge you for the parts they install to turn the gun back to OEM?

Thanks

 

[The Original Lumpy Gritz]

5 hours ago, Vail Vigilante said:

Question....Do they charge you for the parts they install to turn the gun back to OEM?

Thanks

 

You should call Ruger and ask them.

[Frontier Lone Rider]

I talked with a lady from Ruger's Customers Service, and she agreed to talk with the machinist that would do this work.  They said to send the Cylinder in to Ruger and they would ream the Cylinder throats.

 

It will go out tomorrow.  I have complete faith in their work.

 

So, all is good.

[The Original Lumpy Gritz]

40 minutes ago, Frontier Lone Rider said:

I talked with a lady from Ruger's Customers Service, and she agreed to talk with the machinist that would do this work.  They said to send the Cylinder in to Ruger and they would ream the Cylinder throats.

 

It will go out tomorrow.  I have complete faith in their work.

 

So, all is good.

Attach a tag with your name and phone number 

[watab kid]

good to know they have your confidence , they have mine as well , but i would like to hear how this turns out so please report back 

[Billy D Goat]

I believe it's just the trigger weight has to be returned to factory spec . So hopefully it's just a spring 

[Frontier Lone Rider]

13 hours ago, The Original Lumpy Gritz said:

Attach a tag with your name and phone number 

I send a letter with a full description of the requested work, the Serial Number of the revolver that the cylinder came from and copies of their Issue Number and acceptance correspondence.  I put on the outside and the inside my name, address, telephone number, and my email address.

[The Original Lumpy Gritz]

31 minutes ago, Frontier Lone Rider said:

I send a letter with a full description of the requested work, the Serial Number of the revolver that the cylinder came from and copies of their Issue Number and acceptance correspondence.  I put on the outside and the inside my name, address, telephone number, and my email address.

A string attached tag would help 

[The Original Lumpy Gritz]

8 hours ago, Billy D Goat said:

I believe it's just the trigger weight has to be returned to factory spec . So hopefully it's just a spring 

Nope, Ruger will only deal with Ruger made components.