Windy City Kid Posted March 20, 2025 Posted March 20, 2025 Picked up a pair of the SASS RNMV in 357, which were then slicked by a reputable CAS smith. After about 200 rounds, one pistol’s cylinder was indexing past/skipping past one chamber. Same chamber, every time. Shipped it to Ruger who replaced the complete cylinder. Took it to the range today, with its twin, works fine and after about 50 rounds, the other pistol started doing the exact same thing. I spoke to the smith to see if he heard of this, and he just shipped one back for the same issue. I just shipped the second one back to Ruger. These are serial number batch SASS121xx. Anyone else have the same issue?
The Original Lumpy Gritz Posted March 20, 2025 Posted March 20, 2025 You sure you have the correct cyl in each one? Starting to sound like a weak cyl stop spring or worn cyl stop or BOTH.
SGT. ELI 35882 GUNFIGHTER Posted March 21, 2025 Posted March 21, 2025 I just shipped one back for this problem, both I and Boomstick diagnosed it as a bad cylinder. Ruger said they installed a new cylinder, wish I had marked it because when I took it out of the box, immediately did the same thing.
Windy City Kid Posted March 21, 2025 Author Posted March 21, 2025 3 hours ago, The Original Lumpy Gritz said: You sure you have the correct cyl in each one? Starting to sound like a weak cyl stop spring or worn cyl stop or BOTH. The serial number engraving matched on each one
Windy City Kid Posted March 21, 2025 Author Posted March 21, 2025 1 hour ago, SGT. ELI 35882 GUNFIGHTER said: I just shipped one back for this problem, both I and Boomstick diagnosed it as a bad cylinder. Ruger said they installed a new cylinder, wish I had marked it because when I took it out of the box, immediately did the same thing. On the new cylinder that was shipped back, I would’ve thought the engraving would’ve been the last three numbers of the serial number, but it’s only two, that’s on the first one they fixed, we’ll see on the second one
Bingo Montana Posted March 21, 2025 Posted March 21, 2025 Yes , brand new Ruger New Vaquero with the same issue, on its way back to Ruger for repair. You can see in the photo where the cylinder latch is damaging the cylinder locking slot. This is the condition of the cylinder right out of the box, zero rounds fired.
The Original Lumpy Gritz Posted March 21, 2025 Posted March 21, 2025 42 minutes ago, Bingo Montana said: Yes , brand new Ruger New Vaquero with the same issue, on its way back to Ruger for repair. You can see in the photo where the latch is damaging the notch. This is the condition of the cylinder right out of the box, zero rounds fired. That 'latch' is called a cylinder stop.
Bingo Montana Posted March 21, 2025 Posted March 21, 2025 21 minutes ago, The Original Lumpy Gritz said: That 'latch' is called a cylinder stop. Just going by Jerry Kuhnhausen's book "The Ruger Single Action Revolvers, A Shop Manual, Volumes 1 & 2, as well as Ruger's parts list, where the part is described at "cylinder latch". Probably should have described the notch as the cylinder locking slot as well. I will edit my original post, thanks.
The Original Lumpy Gritz Posted March 21, 2025 Posted March 21, 2025 2 hours ago, Bingo Montana said: Just going by Jerry Kuhnhausen's book "The Ruger Single Action Revolvers, A Shop Manual, Volumes 1 & 2, as well as Ruger's parts list, where the part is described at "cylinder latch". Probably should have described the notch as the cylinder locking slot as well. I will edit my original post, thanks. No biggie Just for cit's & giggles, try the other cylinder in this problem gun.
Eyesa Horg Posted March 21, 2025 Posted March 21, 2025 Good that Ruger fixed it after having been slicked up.
Windy City Kid Posted March 21, 2025 Author Posted March 21, 2025 1 hour ago, Eyesa Horg said: Good that Ruger fixed it after having been slicked up. Well, the crappy thing is I had to swap all the springs back before I sent it. Getting pretty good at field stripping it now.
Go West Posted March 21, 2025 Posted March 21, 2025 I had one Ruger over index about 20 years ago. They replaced it and it's been running well ever since. It happens, but their warranty is very good. Non-stock parts should be removed before sending in.
El Sobrante Kid Posted March 21, 2025 Posted March 21, 2025 3 hours ago, Go West said: I had one Ruger over index about 20 years ago. They replaced it and it's been running well ever since. It happens, but their warranty is very good. Non-stock parts should be removed before sending in. I understand about taking out any aftermarket parts, but what do you do about the stock parts that have been polished/stoned/fitted by a gunsmith?
Go West Posted March 22, 2025 Posted March 22, 2025 I haven't heard Ruger removed stock gun parts. I would rather have a cylinder indexing properly than not.
watab kid Posted March 22, 2025 Posted March 22, 2025 hope this all gets straightened out , ive had no issues with mine but they are 10 years old by now ,
evil dogooder Posted March 22, 2025 Posted March 22, 2025 Ruger has had a large issue with qc for the last few years. We have sent numerous guns back that would not work out of the box. The good news is they know they have a problem and have been working hard to try to fix it. We had a bad run of guns and it ended up with the plant manager from New Hampshire actually come to our shop in MN. We were able to have a nice conversation about things and you could tell they really do want to get back to the quality they used to possess.
Windy City Kid Posted March 22, 2025 Author Posted March 22, 2025 1 hour ago, evil dogooder said: Ruger has had a large issue with qc for the last few years. We have sent numerous guns back that would not work out of the box. The good news is they know they have a problem and have been working hard to try to fix it. We had a bad run of guns and it ended up with the plant manager from New Hampshire actually come to our shop in MN. We were able to have a nice conversation about things and you could tell they really do want to get back to the quality they used to possess. Ruger is checking the run for these. I do have to say that Ruger has always been responsive.
Windy City Kid Posted April 4, 2025 Author Posted April 4, 2025 Well, Ruger is sending back the second revolver now. Same as the first, replaced cylinder. Hope this solves the problem. Definitely sounds like they had a bad batch of stainless cylinders as others have had this issue on brand new RNV.
Bingo Montana Posted April 9, 2025 Posted April 9, 2025 Received notification today from Ruger they have "replaced cylinder" and shipped it back. Will update again when I have the revolver in my hands.
Windy City Kid Posted April 9, 2025 Author Posted April 9, 2025 1 hour ago, Bingo Montana said: Received notification today from Ruger they have "replaced cylinder" and shipped it back. Will update again when I have the revolver in my hands. Well . . . got mine back with the "replaced cylinder." Seems to index fine, BUT . . . when I add snap caps to slip hammer, the trigger won't reset, therefore the hammer locks. SO it's going back AGAIN to Ruger. I have left messages and sent messages to Ruger for an explanation. Sad when these specifically are the flagship RNV's for SASS and aren't working properly. I've never had issues like this before.
The Original Lumpy Gritz Posted April 9, 2025 Posted April 9, 2025 2 hours ago, Windy City Kid said: Well . . . got mine back with the "replaced cylinder." Seems to index fine, BUT . . . when I add snap caps to slip hammer, the trigger won't reset, therefore the hammer locks. SO it's going back AGAIN to Ruger. I have left messages and sent messages to Ruger for an explanation. Sad when these specifically are the flagship RNV's for SASS and aren't working properly. I've never had issues like this before. Remove the grips and confirm if the trigger return spring 'legs' are on the pin.
Windy City Kid Posted April 9, 2025 Author Posted April 9, 2025 1 hour ago, The Original Lumpy Gritz said: Remove the grips and confirm if the trigger return spring 'legs' are on the pin. First thing I did
Bingo Montana Posted April 14, 2025 Posted April 14, 2025 Received the repaired New Vaquero from Ruger. They replaced the cylinder as indicated in the R.O. and the pistol does function check fine. Will range test it soon to verify 100%. Of note, I did mention to the customer service agent that there was a very rough spot on the grip frame directly behind the trigger guard, there was about a 1/2" section where you could still see (and feel) deep scratches from the rough finishing before polishing. Ruger removed the marks and polished the frame, looks great now.
Windy City Kid Posted April 21, 2025 Author Posted April 21, 2025 Well, SASS RNV number 2 is on its way back with the note “Index Pin Screw was not set deep enough.” I did speak to a manager who spoke to tech to confirm. He claimed the tech said it indexed and fired correctly. He said Ruger safety policy does not allow them to two hand slip hammer the pistol (they call that fanning) to test it, which is disappointing because that was my complaint (the trigger had to be reset to unlock the hammer). I guess I’ll find out when it gets back. Cross your fingers.
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