Lawdog Dago Dom 1,752 Posted January 20 Share Posted January 20 Bought a jacket from these folks. Had a factory defect. Emailed them and they said they would send it back to the manufacturer. But they also said they would have the replacement sent to them, instead of directly to me so they could check it and make sure it was defect free. It would have been easy for them to step back and let it go from factory to me. Taking that extra step for a customer was very much appreciated. Thank you Melissa at Wild West Mercantile for great customer service! 6 1 Quote Link to post Share on other sites
Pat Riot, SASS #13748 22,649 Posted January 21 Share Posted January 21 It’s good to hear about a company with good customer service. Thanks 1 1 Quote Link to post Share on other sites
Singin' Sue 71615 733 Posted January 21 Share Posted January 21 Lets not forget that they sponsor a bunch of our matches, in one form or another! I think we might drop in their shop in Mesa next week while we are in the area... I need some new bloomies! 1 Quote Link to post Share on other sites
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