Snake-eye, SASS#45097 Posted July 31, 2020 Share Posted July 31, 2020 My hats off to Hornady again for their excellent customer service. I was having problems with some older shell plates that were converted to the new LNL press. I was given a return authorization to ship the plates back to them and in a week I received two new replacements. They both work flawlessly. It’s a great press and the support Hornady provides is exceptional. Thank you Hornady. Link to comment Share on other sites More sharing options...
Garrison Joe, SASS #60708 Posted July 31, 2020 Share Posted July 31, 2020 Yes, has been my experience as well. Knowledgeable and speedy! Good luck, GJ Link to comment Share on other sites More sharing options...
JJ “Reb” Wainwright 110206 Posted August 1, 2020 Share Posted August 1, 2020 I was a retail gun dealer for 10 years, and have been a consumer of Hornady products for 30. While I have had very few problems with their products over that time - when I (or my customers) have they are rock-solid. Was just reminded of that this week! Refreshing these days. . . . Link to comment Share on other sites More sharing options...
StirrupTrouble Posted August 1, 2020 Share Posted August 1, 2020 I know a lot of the guys that work there, and they take great pride in their customer service. A few times I have broken decapping pins due to my own screw up, and when I called customer service each time I even told them it was my fault, and they refused to allow me to pay for it, and sent me a new one each time. Link to comment Share on other sites More sharing options...
Slowhand Bob, 24229 Posted August 4, 2020 Share Posted August 4, 2020 Wonder what it would cost to send a pair of these back for a complete overhaul? Been setting up in a humid attic for several years now and look like boat anchors!!! Link to comment Share on other sites More sharing options...
StirrupTrouble Posted August 4, 2020 Share Posted August 4, 2020 49 minutes ago, Slowhand Bob, 24229 said: Wonder what it would cost to send a pair of these back for a complete overhaul? Been setting up in a humid attic for several years now and look like boat anchors!!! Give them a call. I bet you would be surprised at how little the cost is (if any). They are also good for offering generous trade in allowances if you wanted a new rig Link to comment Share on other sites More sharing options...
Black Hills Barb Posted August 4, 2020 Share Posted August 4, 2020 They were extremely generous with donation of door prizes for our state match, too. What a great company! Link to comment Share on other sites More sharing options...
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