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Marshal Jack Murphy SASS #32018

Messages disappear

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Hi, 

A member recently sent me a message. The message notification icon was on so I went to my inbox to read. The message was gone. I deleted all the messages in my inbox and I asked the member to resend. The same thing happened again. The message notification icon indicated that I had a new message and when I went to read in the inbox the message was gone. What could be wrong?

 

Thank for you help.

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You may just need to click on "Go to InBox" where you see the messages.

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I sent you a test message to see if you can figure it out.

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You can also turn on email notifications when you get a message so you'll get a copy in your email. Account Settings => Notification Settings and scroll down.

 

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I am not sure about this but maybe if the sender deletes the conversation it will go away for everyone. We can try that with the test message and see if that is the case if you like?

 

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