Sgt. Hochbauer, SASS #64409 Posted May 4, 2011 Share Posted May 4, 2011 I have a Rugged gear gun cart. There was a problem with the front wheel.I called the company and they gave me the information of what to look for to repair or possibly get a replacement part.It was determined I needed a new part and with no problems there is a replacement part on the way.It was as easy and simple as dealing with Dillon....need I say more. Sgt H Link to comment Share on other sites More sharing options...
Okie Sawbones, SASS #77381 Posted May 4, 2011 Share Posted May 4, 2011 Several of us here have had the same problem, and we got the same fine results you did. Link to comment Share on other sites More sharing options...
Badlands Bob #61228 Posted May 4, 2011 Share Posted May 4, 2011 How a company treats its customers after the sale has a direct influence on the longevity and reputation of the company. Dillon is another example of taking care of customers after the sale. They have built their entire business around after the sale customer service. Taurus, on the other hand........ Link to comment Share on other sites More sharing options...
Hacker, SASS #55963 Posted May 4, 2011 Share Posted May 4, 2011 Thank you for bring the wire some good news about good customer service. Link to comment Share on other sites More sharing options...
Pitmaster, SASS #78461 Posted May 4, 2011 Share Posted May 4, 2011 Same thing here. Link to comment Share on other sites More sharing options...
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