Grizzly Dave Posted April 15, 2011 Share Posted April 15, 2011 The robot said estimated wait time 26 minutes, it's been 35 so far.... Link to comment Share on other sites More sharing options...
Utah Bob #35998 Posted April 15, 2011 Share Posted April 15, 2011 Being on hold sucks more than a Dyson vacuum cleaner. Back when I was working, the state came up with a computerized personnel and payroll system. You went on the computer and entered your hours worked and put various codes in for your specific activity. It was a pita and didn't work right out of the chute. I called their number one day and the computerized voice told me how important my call was and that someone would be available to handle my call in approximately...... 3 hours and forty-seven minutes. I retired not long after that. Link to comment Share on other sites More sharing options...
Grizzly Dave Posted April 15, 2011 Author Share Posted April 15, 2011 Dang. I guess my 40 minutes wasn't so bad after all. I made daughter Grizz's plane reservation to bring her home from college in Ohio. Made the reservation on Tuesday, still didn't have an email confirmation so called to ask whats up. When I finally get a human they say "oh, since you used a certificate it takes longer to get into the system." They gave daughter Grizz the certificate for messing up her flight plans at thanksgiving, she did finally get where she was going, but about 8 hours late. Oh well, the cert did cover her ticket to come home next month, so I guess jumping thru hoops to redeem it is the price I pay. Link to comment Share on other sites More sharing options...
Subdeacon Joe Posted April 15, 2011 Share Posted April 15, 2011 Dang. I guess my 40 minutes wasn't so bad after all. I made daughter Grizz's plane reservation to bring her home from college in Ohio. Made the reservation on Tuesday, still didn't have an email confirmation so called to ask whats up. When I finally get a human they say "oh, since you used a certificate it takes longer to get into the system." They gave daughter Grizz the certificate for messing up her flight plans at thanksgiving, she did finally get where she was going, but about 8 hours late. Oh well, the cert did cover her ticket to come home next month, so I guess jumping thru hoops to redeem it is the price I pay. If you had access to a computer while you were on hold, no problem, you can do research, email, play games. And then, think of it in terms of dollars per hour. You used that cert rather than shell out what, 250 bucks for a ticket? So, let's see....250/.67 comes to roughly (mumbles through the long division) $370/hour. Not a bad wage. Link to comment Share on other sites More sharing options...
Four-Eyed Buck,SASS #14795 Posted April 15, 2011 Share Posted April 15, 2011 With a lot of them, on hold is basically ignore Link to comment Share on other sites More sharing options...
Foul Mouth Frank Shutz Posted April 15, 2011 Share Posted April 15, 2011 Write them a letter. Tell them you're a lawyer. Bill them for the time. It worked for Hillary Clinton when she worked for the Rose Law Firm. Link to comment Share on other sites More sharing options...
Badger Mountain Charlie SASS #43172 Posted April 15, 2011 Share Posted April 15, 2011 If you had access to a computer while you were on hold, no problem, you can do research, email, play games. And then, think of it in terms of dollars per hour. You used that cert rather than shell out what, 250 bucks for a ticket? So, let's see....250/.67 comes to roughly (mumbles through the long division) $370/hour. Not a bad wage. Joe, did you have on a green eye shade and sleeve garters when you ciphered all that out. I get a mental image of a bean counter from the nineteenth century sitting in a wood wainscoting and tacky wallpapered office, cuspidor at his foot, ciphering while the telegraph is ticking in the background. Hey, it is a slow day here. Link to comment Share on other sites More sharing options...
Subdeacon Joe Posted April 15, 2011 Share Posted April 15, 2011 Joe, did you have on a green eye shade and sleeve garters when you ciphered all that out. I get a mental image of a bean counter from the nineteenth century sitting in a wood wainscoting and tacky wallpapered office, cuspidor at his foot, ciphering while the telegraph is ticking in the background. Hey, it is a slow day here. You been lookin' in my window??? Link to comment Share on other sites More sharing options...
Grizzly Dave Posted April 15, 2011 Author Share Posted April 15, 2011 Well lookee there, even though they said it could take another 5 days to get a confirmation, I just got it. The squeeky wheel does get the grease. Link to comment Share on other sites More sharing options...
Badger Mountain Charlie SASS #43172 Posted April 15, 2011 Share Posted April 15, 2011 Thanks to the efforts of Sub Deacon Joe and his trusty green eye shade and spiffy sleeve garters. I told you guys it was a slow day here. Link to comment Share on other sites More sharing options...
Apache Hawk 60642 Posted April 16, 2011 Share Posted April 16, 2011 I call it bein' on da "egg-nor" line !! Link to comment Share on other sites More sharing options...
Deja Vous Posted April 16, 2011 Share Posted April 16, 2011 The robot said estimated wait time 26 minutes, it's been 35 so far.... I hate the press one for english.. then chose and option.. 1 for service, 2 for no service 3 if you want to cancel service 4 if you want us to burn in he**.. lol.. But I put it on speaker, do something else until I get a real body on the other end.. lol Link to comment Share on other sites More sharing options...
Smuteye John SASS#24774 Posted April 16, 2011 Share Posted April 16, 2011 I just wait patiently. BUT What I REALLY, REALLY, REALLY want to do is when they answer the line is say, "Please hold for the next available associate. Your call is important to us." and then start playing some Muzak in their ear. Link to comment Share on other sites More sharing options...
Badger Mountain Charlie SASS #43172 Posted April 16, 2011 Share Posted April 16, 2011 Do you not realize, children, that this is the price of convenience? In the good old days, you would have to stand in line and wait to be waited upon. On your own two feet. Instant Gratification is not really all it is cracked up to be. Link to comment Share on other sites More sharing options...
Grizzly Dave Posted April 17, 2011 Author Share Posted April 17, 2011 I used to go into a local airline office to make reservations, I much preferred it to the phone. Link to comment Share on other sites More sharing options...
Deja Vous Posted April 17, 2011 Share Posted April 17, 2011 I just wait patiently. BUT What I REALLY, REALLY, REALLY want to do is when they answer the line is say, "Please hold for the next available associate. Your call is important to us." and then start playing some Muzak in their ear. Oh my gosh ..that would be soooo much fine.. I might do it.. lol Link to comment Share on other sites More sharing options...
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