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Due to a bunch of low-lifes ordering free replacement parts and turning around and selling them on eBay, Dillon now requires pictures of the damaged/broken parts when you send in a replacement part request. You still get the part(s) for free, including shipping but getting a back-up is no longer an option unless you buy it and then you have shipping tacked on that purchase. so don't throw out the old/broken parts before you take a picture 📷 here is a copy of their email to me: Thank you for your inquiry, we do have a No BS warranty. When there are multiple parts requests, we ask for pictures of the amount of damaged, worn, broken parts, or an RMA to assure we are doing our due diligence. Thank you for your support. Dillon Precision
